The most up to date terms & privacy policy can be found on: https://www.wellacademy.com/

MR Group International B.V., established at Roggestraat 111, 7311 CC Apeldoorn, is responsible for the processing of personal data as shown in this privacy declaration.

Contact details:
Well Academy B.V.
Roggestraat 111
7311 CC Apeldoorn
+31 (0)85 4012300

Personal data that we process

MR Group International B.V. processes your personal data because you provided this to us.

Below is an overview of the personal data we process:

First and last name
Address data (home and business)
Company data
Phone number
E-mail address
Date of birth
Job title
IWCF candidate registration (CR) number
Emergency contact name/phone number
Training history
Card payment details

Special and / or sensitive personal data that we process

Our website does not intend to collect data about website visitors who are younger than 16 years old unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16. If you suspect we have collected personal information from a minor without permission, please email info.nl@wellacademy.com so that we can delete this information.

For what purpose and on what basis we process personal data

MR Group International B.V. processes your personal data for the following purposes:

Payment processing
Exam accreditation e.g. IWCF & IADC
Issuing certificates
Certification renewal reminders
Sending newsletters
To call or e-mail you if necessary
To inform you about changes to our services
MR Group International B.V. also processes personal data if we are legally obliged to do so, such as providing information for our tax return

Automated decision-making

MR Group International B.V. does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are made by computer programs or systems without input from an employee.

How long we store personal data for

MR Group International B.V. does not store your personal data longer than is strictly necessary to realise the purposes for which your data is collected. We adhere to the following retention periods:

General: Retention period is no longer than strictly necessary for the answering and / or processing of your request / question.
Reservation: Retention period is at least 7 years after final reservation (in connection with legal administrative obligations).
Newsletter: Storage period is indefinite unless otherwise requested.

Sharing personal data with third parties

MR Group International B.V. provides personal data exclusively to third parties only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Read our cookie policy.

View, modify or delete data

You have the right to view, correct or delete your personal data. You have the right to withdraw your consent to the data processing or to object to the processing of your personal data by MR Group International B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organisation mentioned by you.

You can send a request for access, correction, deletion or data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info.nl@wellacademy.com.

Should you wish to file a complaint, you may do so via the national supervisory authority: the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

MR Group International B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you believe your data is not secure or that it has been misused, please email info.nl@wellacademy.com.